Direct tv customer service Support Ticket


Created By: DebLynn's Picture DebLynn Last Reply: DebLynn's Picture DebLynn
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0

I am very frustrated. Not a techie person at all. When I ordered Direct TV - the technician came out and installed what was needed. We had two standard TV's in both rooms he was installing in. He knew we would be upgrading to both HD a few months later. Now that we have our HD in our family room we see that there was a standard receiver installed in that room. I called to exchange it for an HD which should have been put in there in the first place. They said it would cost me $99 to do that.
WHAT?? Customer service told me "that's what you ordered" I said I couldn't have ordered anything because I wouldn't even know what to order in the first place! She said again "there's nothing we can do for you; you will have to pay the $99" I am very frustrated!


Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Direct tv customer service Reviews and Complaints More Direct tv customer service reviews, complaints, compliments and support tickets

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge

Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Direct tv customer service reviews and tickets

Similar reviews and tickets


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team